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FREE SHIPPING

ON ALL ORDERS ABOVE 50€*

DISCREET PACKING

ON ALL ITEMS

NEXT DAY DELIVERY

THROUGHOUT IRELAND

termsandconditions

Privacy Policy

 

GENERAL

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you while visiting our website.

 

COLLECTION OF PERSONAL INFORMATION

When you use our Website, you may be asked for personally identifiable information such as your name, address, email address, & telephone number.

The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. You may withdraw your consent at any time by emailing us at info@dublinindoorgardening.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookie information, pages you have requested, and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy (For example google analytics).

 

USE OF PERSONAL INFORMATION

We may use personal information to allow us to process your requests, send out newsletters, personalize your visit to our Websites, and enable us to improve the services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please email info@dublinindoorgardening.com. Alternatively, when we send you e-mail, it will contain a provision for you to opt out of receiving any further information from us.

DISCLOSURE OF PERSONAL INFORMATION

 

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law.

 

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our websites as well as other websites and interactive services.

 

SECURITY

All security on our website is treated seriously. Where applicable, we undertake security steps to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email us at info@dublinindoorgardening.com.

 

POLICY CHANGES

Changes in this policy will be posted on our Website. You are advised to check our Website regularly to view our most recent privacy policy.

Should you have any questions, please contact us at info@dublinindoorgardening.com

 

 

Returns Policy
Cancellations and returns: Customer satisfaction is very important to us.

If you change your mind, you may return it, in its original undamaged packaging, for a refund within 7 days of purchase, excluding the delivery charge.If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 7 days of purchase. Please contact us by email regarding this and quote your order numberIf your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 14 days of purchase.Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer.

 

Delivery Methods

We offer free fast delivery on orders over €50 but under 30kg. Any order over 30kg is not eligible for free shipping and the customer will be contacted with an accurate shipping amount. Order under €50 incur a €10 delivery charge. 
Next day delivery is offered on orders placed before 10am Mon-Thurs. Ordered placed before 10am Friday should be delivered on Monday, as the courier companies we use do not deliver on the weekend. Deliveries are also not possible on Bank Holidays. Meaning orders placed before 10am Friday on a bank holiday weekend should be delivered Tuesday. 

If items are out of stock you will be contacted and offered either a refund or an update on when the item is expected to be back on stock. 

Once we have handed over the package to our courier company then any shipping delays are the responsibility of the courier company. If you do experience a delay then please contact us and we will contact the courier company involved and will get an update for you.